শিপিং নীতি

• www.mishtanna.in endeavors to the best of our abilities to deliver your order with good quality packaging within given time frame. Extensive care is taken to package this product that ensures safe delivery to your shipping destination.

• The price displayed on the website is a special price which is inclusive of tax, cost of the packaging for the products being delivered to you and also in some cases delivery charges for certain pin codes. Additional Shipping charges if applicable are displayed on the cart and checkout page as per the shipping destination pin code entered by the customer.

• Shipment is delivered through reputed courier agencies and to the specific geographies serviced by them. We ship throughout the week during normal working hours except Sunday/Public holidays (which are excluded to prevent the lag in shipments).

• Delivery agency is engaged on behalf of the customer for providing delivery services hence M/s Bengal Sweets & Bakers Pvt. Ltd, Brand Name – Mishtanna is not responsible for any misconduct or irregularity, if any, on his/her part.

• Your order will be dispatched at your own risk, but special care is taken to protect fragile objects.

• Deliveries to International locations are subject to custom clearance of destination country. Custom Inspection Charges as per the destination Government/Country’s law, will be borne by the consignee.

• Shipments addressed to residential societies/apartments/hostels/PGs will be delivered at the reception or society office only and not to specific consignee.

• Deliveries are made only at the address given, not to the particular consignee.

• The shipment delivery time depends on a number of factors like: weather, unforeseen events, traffic conditions and other special events. However, we are committed to complete the delivery as early as possible and keep you updated in case of any changes. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

• In case of any miss description of correct shipping address/ Pin code/ Zip code by the customer resulting in non-delivery or delay in delivery, M/s Bengal Sweets & Bakers Pvt. Ltd, Brand Name – Mishtanna or the Courier agency cannot be held responsible in any way and there shall be no entitlement for refund of any sort whatsoever.

• Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full grams.

• Complimentary delivery on orders above ₹999 for selected PIN codes

• For orders below ₹999, we request you to visit one of our outlets | For any assistance or to confirm your order, please feel free to contact us at +91 9088776969

We appreciate your understanding and continued support.

Delivery Policy – Mishtanna

Local Delivery:
* Complimentary delivery on orders above ₹499 within a 10 km radius (selected PIN codes)
* Orders above ₹999:
 – 10–30 km: ₹200 delivery charge
 – 30–160 km: ₹500 delivery charge

Other Districts (West Bengal):
* Orders above ₹999: ₹500 delivery charge

Pan India (Other States):
* Orders above ₹999: ₹700 delivery charge

Important Note:
Delivery charges may vary based on delivery mode, time, and partner availability. Final charges are as per the delivery partner’s rates and are payable directly to them.

Orders Below ₹499:
We request you to kindly visit your nearest Mishtanna outlet.

We request you to complete your payment via your preferred UPI application. 

(***NOTE: Cash on Delivery is available only for deliveries handled by our own executive. It is not applicable for third-party delivery services.)

Alternatively, you may order via:
* Zomato: https://link.zomato.com/xqzv/rshare?id=69332610305631a4
* Swiggy: https://www.swiggy.com/direct/brand/136919

Need Assistance?
📞 Call/WhatsApp: +91 9088776969

Terms & Conditions Apply.

Thank you for choosing Mishtanna — where sweetness meets convenience.